COACH ON DELIVERY: SHOP WITH A LOCAL SALES ADVISOR BY PHONE OR THROUGH EMAIL FOR FREE SHIPPING. GET STARTED

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New Ways to Shop Coach

We’re excited to let you know that we’ve reopened our stores—and we can’t wait to welcome you back.

Prefer to stay home? With Coach on Delivery, you can shop virtually with a local
Sales Advisor over the phone or by email. We’ll ship your order straight to your doorstep
for free! Contact your local store or email coachondelivery@coach.com to find out more.

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What’s in Store

Keeping everyone safe is still our top priority—so we’re taking additional precautionary
measures at our stores. Here are a few things we’re doing differently:

  • 1. Checking the temperature of all guests.
  • 2. Recording the names and contact details of all guests for contact tracing.
  • 3. Encouraging guests to sanitize their hands upon entering.
  • 4. Requiring everyone to wear face masks inside.
  • 5. Practicing social distancing (please keep at least one meter away from others inside).
  • 6. Monitoring the health of our store employees, for their safety and yours.
  • 7. Sanitizing stores frequently throughout the day.
  • 8. Operating at reduced hours.

Coach on Delivery FAQ

How Does “Coach on Delivery” Work?

  • Contact your local store or email coachondelivery@coach.com to get started. A Sales Advisor will introduce you to our latest arrivals, find something that’s exactly your style and help you place an order.

How Does the Checkout Process Work?

  • Once you confirm an order, you can pay via an email link sent by a Sales Advisor.

Do You Still Offer Customization Services?

  • Yes! We can still monogram and customize your order. Ask a Sales Advisor how to personalize your Coach items.

I’m Ordering a Gift. Can You Wrap It?

  • Of course! Just let us know it’s a gift. We’ll wrap it in a box with a ribbon.